lv89 Privacy Policy

At lv89, we take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, create an account, or use our gaming platform. We comply with international data protection standards and Bangladesh's gaming regulations to ensure your trust.

What Information We Collect

When you register with lv89, we collect information necessary to deliver our services safely. This includes your full name, date of birth, email address, phone number, and residential address. We verify your identity to comply with legal requirements and prevent fraud.

During gameplay and account management, we collect transaction data: deposit amounts, withdrawal requests, game activity, betting history, and payment method details. This helps us calculate bonuses, track wagering requirements, and detect suspicious activity. We also collect device information such as your IP address, browser type, operating system, and device identifiers when you access lv89 through our website or mobile app.

How We Use Your Data

Your information enables lv89 to provide core services: account creation, funds management, game access, and bonus administration. We use your data to process deposits and withdrawals within our standard timeframes (2 minutes for deposits, 22 minutes for withdrawals). Your betting history helps us calculate cashback rewards and manage your VIP tier progression based on monthly turnover.

We analyze your data to maintain platform security, prevent fraud, and detect underage access. Your contact information allows us to send important updates, promotional offers (which you can opt out of), and responsible gaming reminders. lv89 uses aggregated, anonymized data to improve game performance, identify popular titles among Bangladesh players, and enhance user experience.

Data Sharing & Third Parties

lv89 does not sell your personal data. We share information only when necessary with trusted partners: payment processors handle your bKash, Nagad, Rocket, and Bank Transfer transactions; game providers (Pragmatic Play, JDB, Habanero, Ezugi, Spribe, FA Chai, Playtech) receive minimal data to deliver games; and fraud prevention services monitor suspicious patterns. All partners are bound by strict confidentiality agreements.

We may disclose data if required by law, court order, or regulatory authority in Bangladesh. If lv89 is involved in a merger or acquisition, your data may be transferred as part of business assets, and we will notify you before any material changes.

Data Protection & Security

lv89 uses SSL encryption (HTTPS) to protect data transmitted between your device and our servers. Your password is hashed with industry-standard algorithms and never stored in plain text. We maintain firewalls, regular security audits, and intrusion detection systems to prevent unauthorized access.

Access to sensitive data is restricted to authorized staff and requires authentication. We conduct monthly backups of your information and maintain disaster recovery procedures. However, no system is entirely risk-free. We cannot guarantee absolute security, but we continuously invest in protecting your privacy against emerging threats.

Your Rights & Choices

You have the right to access, correct, or delete your personal information. Contact our support team at [email protected] to request a copy of your data or make updates. You can opt out of marketing emails by clicking the unsubscribe link or adjusting your account preferences.

You may request account closure at any time. Upon closure, we retain necessary data for legal compliance and fraud prevention for 12 months, after which we securely delete or anonymize your information. Your KYC documents (National ID Card, Passport, or Driving Licence) are reviewed within 2 hours and stored securely.

Cookies & Tracking

lv89 uses cookies and similar technologies to remember your login status, track gameplay preferences, and improve site performance. Essential cookies are necessary for account security; analytical cookies help us understand how players interact with our platform; and preference cookies store your settings.

You can control cookies through your browser settings. Disabling certain cookies may affect lv89 functionality, such as staying logged in or personalizing game recommendations. We do not use invasive tracking pixels for cross-site behavior monitoring.

Children & Responsible Gaming

lv89 is strictly for adults aged 18 and above. We do not knowingly collect data from minors. If we discover a user under 18, we immediately suspend the account and forfeit any funds. Parents or guardians concerned about underage access should contact [email protected] immediately.

We promote responsible gaming by offering deposit limits, session timeouts, self-exclusion options, and links to support resources. Players can set monthly spending caps or take breaks from the platform. Our Responsible Gaming page provides tools and guidance for maintaining healthy habits.

Data Retention

Information Type	Retention Period
Account details (name, address, email)	Duration of account + 7 years (legal requirement)
Transaction history	Duration of account + 5 years
KYC documents	Duration of account + 7 years
Gameplay & betting logs	Duration of account + 3 years
Support communications	3 years after closure
Device & IP logs	12 months

International Data Transfers

Some lv89 systems and partners operate outside Bangladesh. When your data is transferred internationally, we ensure equivalent protection through contractual safeguards, encryption, and compliance with global standards. We do not transfer data to countries without adequate privacy protections.

Contact Us

For privacy concerns, data requests, or to report a breach, contact lv89 Support:

• Email: [email protected]
• Live Chat: Available 24/7 on our website
• Mailing Address: lv89 Gaming Ltd., Bangladesh

We will respond to your request within 7 business days. If you believe lv89 has violated your privacy rights, you may lodge a complaint with the relevant regulatory authority in Bangladesh.

Policy Updates

lv89 may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. We will notify registered users of material changes via email and post the updated policy on this page with a new "Last updated" date. Continued use of lv89 after updates indicates your acceptance.