lv89 Terms & Conditions

These Terms & Conditions govern your use of lv89's platform and services. By creating an account, depositing funds, or playing any game on lv89, you agree to be bound by these terms. Read them carefully before you start playing. Your account access depends on your acceptance of every provision below.

Account Registration & Eligibility

Who Can Play

You must be at least 18 years old and a resident of Bangladesh to open an lv89 account. By registering, you confirm that you meet these requirements and have provided truthful information. lv89 reserves the right to verify your age and identity at any time. If you are under 18 or not legally permitted to gamble in your jurisdiction, you cannot use our platform.

Registration Process

To register, visit /lv89-register/, provide your real name, email address, phone number, and create a secure password. You must use only one account per person. Creating multiple accounts to bypass limits, claim bonuses repeatedly, or evade restrictions is prohibited and will result in permanent account closure and forfeiture of all funds.

Your account credentials are for your sole use. You are responsible for keeping your password confidential. lv89 will never ask for your password via email or chat. If you suspect unauthorized access, contact our 24/7 support team immediately at [email protected].

Your Account Responsibility

Account Accuracy

You agree to maintain accurate account information at all times. If your email, phone number, address, or banking details change, update them in your account settings immediately. Incorrect information may delay your withdrawals or prevent you from accessing your account during verification.

Account Suspension

lv89 may temporarily suspend your account if we detect suspicious activity, breach of these terms, or regulatory compliance issues. You will be notified of the reason and duration whenever possible. Suspension does not affect your funds; they remain in your account and can be withdrawn once the issue is resolved (provided you pass KYC verification).

Self-Exclusion & Responsible Gaming

If you wish to stop gambling, you may self-exclude for 7 days, 30 days, 6 months, or permanently. Visit your account settings and select "Self-Exclude." During this period, you cannot log in, deposit, or play. lv89 will not reverse a self-exclusion before its end date except in exceptional circumstances. For support with problem gambling, contact the Gambling Therapy Foundation or our Responsible Gaming team.

Deposits & Withdrawals

Deposit Terms

The minimum deposit on lv89 is ৳500. We accept deposits via bKash, Nagad, Rocket, and Bank Transfer. Deposits are processed instantly in most cases. Your funds are credited to your account immediately upon payment confirmation. lv89 does not charge deposit fees; however, your payment provider may apply charges.

By depositing funds, you confirm that the money is yours and legally obtained. Deposits from third parties, stolen cards, or unauthorized accounts are prohibited. lv89 reserves the right to refuse or reverse any suspicious deposit.

Withdrawal Process

Withdrawals are subject to KYC verification. The minimum withdrawal is ৳1,000, and the maximum daily withdrawal limit is ৳170,000. Withdrawals are processed within 22 minutes on average. Processing times depend on your bank and payment provider; lv89 cannot control delays outside our platform.

Withdrawal Holds & Blocks

If your withdrawal is on hold, it is usually due to pending KYC verification or fraud detection. Complete KYC verification by uploading a valid National ID, Passport, or Driving Licence. lv89 typically reviews documents within 2 hours. If your withdrawal is blocked, contact [email protected] to learn why.

Bonuses & Promotions

Welcome Bonus

New players receive a 225% welcome bonus on their first deposit, capped at ৳5,500. To qualify, deposit a minimum of ৳500. The bonus is credited automatically and must be wagered 10 times before you can withdraw it. The bonus is valid for 7 days; unused bonuses expire and cannot be recovered.

Bonus Restrictions

Bonuses cannot be transferred between accounts or converted to cash directly. You cannot stack bonuses; once you claim one, you cannot claim another until the first is fully wagered. If you violate bonus terms—such as playing games excluded from bonus wagering or using multiple accounts—your bonus and any winnings from it will be forfeited immediately.

Reload & Cashback

VIP members enjoy weekly reload bonuses of up to 29% and daily cashback of 0.5%. These are calculated on your net losses for the week or day. Conditions for VIP bonuses appear in your account dashboard.

Gameplay Rules & Fair Play

Game Fairness

All games on lv89 are powered by certified software providers including Pragmatic Play, Habanero, JDB, Ezugi, FA Chai, Playtech, and Spribe. Each game has a published Return to Player (RTP) percentage. Games are tested independently for randomness and fairness. lv89 does not manipulate outcomes or favor any player.

Prohibited Behavior

You may not: use automation software, bots, or scripts to play games; collude with other players to exploit bonuses or systems; abuse live chat or support team members; engage in money laundering or fraud; or attempt to access lv89 systems illegally. Violations result in immediate account closure and forfeiture of all funds. Law enforcement may be notified if criminal activity is suspected.

Wagering Requirements

All bonuses must be wagered 10 times their value before withdrawal. Wagering is calculated on the bonus amount only (not your deposit). Only certain games contribute 100% to wagering; some contribute less or not at all. Check the bonus details in your account for the complete list of contributing games.

KYC & Account Verification

Why We Verify

Know Your Customer (KYC) verification is required by law to prevent fraud, money laundering, and underage gambling. lv89 must verify your identity before your first withdrawal. The process is simple, secure, and takes about 2 hours.

Documents Accepted

You may submit any one of the following: National ID Card (NID), Passport, or Driving Licence. Your document must be valid (not expired), clearly legible, and match the name on your lv89 account. Upload clear photos or scans of both sides of your ID. Blurry or incomplete documents will be rejected and you will be asked to resubmit.

Verification Timeline

lv89 reviews KYC submissions within 2 hours during business hours. Once verified, your account is approved for withdrawals immediately. If your submission is rejected, you will receive an explanation and an opportunity to resubmit corrected documents. Multiple rejections may result in account review.

Account Suspension & Closure

Why We Suspend Accounts

lv89 may suspend or close your account if: you violate these Terms & Conditions; you engage in fraudulent or illegal activity; you use prohibited methods to claim bonuses; you fail KYC verification; you are underage; or you breach regulatory requirements. Suspension may be temporary or permanent.

Accessing Your Funds After Closure

If your account is closed, your funds remain safe and can be withdrawn provided you pass KYC verification and your closure was not due to fraud. Contact [email protected] with your request. Accounts closed due to regulatory issues may take longer to process.

Voluntary Closure

You may close your account anytime by requesting it through support. We will process your request within 24 hours. Any remaining funds will be paid out to your registered payment method after KYC verification. Voluntary closure cannot be reversed; you will need to create a new account if you wish to return.

Limitation of Liability & Disputes

Limitation of Liability

lv89 is provided "as is" without warranties of any kind. We are not liable for: loss of earnings, loss of data, or indirect damages arising from your use of the platform; service interruptions due to technical issues beyond our control; or third-party payment provider errors. Your sole remedy for any dispute is a refund of the amount in dispute, up to your original deposit.

Dispute Resolution

If you believe a game outcome is unfair or a transaction is incorrect, contact [email protected] within 7 days with proof (screenshots, transaction ID). We will investigate and respond within 5 business days. If unresolved, disputes may be escalated to our compliance team for final review. lv89's decision is binding.

Third-Party Links

lv89 may contain links to external websites. We are not responsible for the content, accuracy, or security of third-party sites. Your use of external links is at your own risk. Always verify you are on the official lv89 domain (https://lv89.ws) before entering sensitive information.